Secure purchase
Payments, shipping and assistance before ordering
A technical choice also requires clear information on payment, delivery, support and after-sales conditions.
Reduce doubts before checkout
This page collects the points to check before purchasing: payment methods, shipping, support, return or exchange conditions and useful references when the order concerns a made-to-measure wetsuit.
- The available methods are shown in the checkout before order confirmation.
- Shipments, times and costs are summarized in the order path based on destination and product.
- For customized orders it is preferable to clarify measurements and configuration before payment.
Payments
Payment must be traceable and consistent with the methods shown in the checkout. Before entering data or completing the order, check the amount, currency, selected product, any variants and billing or shipping information.
Order control
Review product, size or configuration, quantity and total before proceeding.
Correct data
Email, address and order notes must be complete to avoid delays.
Customized orders
Measurements and configuration must be clarified before confirmation when they affect production.
Shipping and times
Shipments depend on availability, destination and nature of the order. An available wetsuit and a made-to-measure wetsuit can have different times: for this reason times, costs and tracking are linked to the order path.
Products available
This is followed by management and delivery times linked to stock and destination.
Made to measure
Requires measurement and production evaluation before shipping.
Tracking
When expected, tracking information helps track your delivery.
Returns, exchanges and assistance
Returns and exchanges must follow clear conditions. For technical or customized products it is important to read the conditions before ordering, understand which cases are covered and know how to contact assistance.
Published conditions
The return, exchange and warranty conditions must be read before confirming the order, especially for made-to-measure or personalized products.
Pre-purchase support
Clarifying measurements and configuration beforehand reduces errors and subsequent requests.
After-sales assistance
Keep your order number, email and photos or useful details if you need to report a problem.
Pre-checkout recommended
Before confirming the order, check the elements that may create doubts or delays.
- Check the selected product, variant, size or configuration.
- Check address, email, telephone and notes useful for production or delivery.
- Read payment, shipping, return or exchange conditions before confirming.
Operational information
Payment methods and order confirmation
Alpha makes payment part of a clear path: first you check product, data and configuration; then choose the available method and receive the information necessary to complete the order.
Credit card
The credit card allows you to complete the order quickly using the methods available in the checkout.
- Check amount, currency and order data before payment.
- Check that your email address and shipping are correct.
Bank transfer
Payment by bank transfer uses the data indicated in the order confirmation. The shipment starts after confirmation of payment, with longer times than immediate methods.
- Use Swift/BIC and IBAN reported in the order confirmation.
- Enter the order number in the reason for payment.
- Please wait for payment confirmation before shipping.
Other methods available
Any additional methods are shown directly in the checkout. If a method does not appear, use one of the available options or contact support before ordering.
- Always check the methods shown in the checkout.
- Complete the payment only after verifying the total, data and configuration.
Frequently asked questions
Useful answers before choosing
What payment methods are available?
The payment page indicates credit card and bank transfer. The available methods are shown in the checkout before order confirmation.
Does a made-to-measure wetsuit have different times?
Yes, a made-to-measure wetsuit may require measurement and production checks before shipping. For this reason it is important to complete data, notes and configuration before payment.
Can I change or return a customized product?
Customized products follow specific conditions. Before ordering a customized configuration, read the published conditions and contact Alpha if you have doubts about measurements or technical choice.
Who can I contact before purchasing?
You can use the contact page to clarify measurements, configurations, availability, times or doubts about payment and shipping before confirmation.
How do I avoid errors in checkout?
Check product, quantity, address, email, order notes and measurements before paying. For technical doubts, it is best to contact Alpha before confirming.
Buy with clear information
Choose the category, prepare any measurements and contact Alpha before checkout if you have doubts about configuration or conditions.
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